Frequently Asked Questions
Find clear answers to common questions about shipping, returns, payments, and support.
Do I have to pay for shipping? +
We currently offer free standard shipping on all orders. Any additional shipping options, such as express delivery,
will be clearly shown during checkout before you complete your order. There are no hidden fees.
Can I return my order? +
Yes. You can return eligible items within 30 days of delivery.
Please contact our support team before returning any items so we can assist you with the process.
Return shipping costs may apply unless the item was damaged or incorrect.
Which payment methods do you accept? +
We accept secure payments via Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
All transactions are processed through trusted and certified payment providers.
Are my payments secure? +
Yes. All payments are encrypted and processed securely through PCI-compliant payment gateways.
We do not store or share your payment information. Your security is important to us.
What if I received the wrong or a damaged item? +
If your item arrived incorrect or damaged, please email us within 48 hours of delivery.
Including a photo of the item helps us resolve the issue faster.
We’ll make sure you receive the correct item or an appropriate solution.
How can I contact customer support? +
You can contact our team at support@zalinder.com.
We typically reply within 24–48 hours, Monday through Saturday.